Ordering And Returns
We thank you for choosing Longbottom Coffee and Tea. From shopping and placing an order to receiving and using the products you purchase, we strive to give you the best experience possible. Your satisfaction is a priority for us. Please know that we are only a phone call (1-800-288-1271) or email away to help in any way we can. Click here for our Customer Care Form.
New customers can create an account or check-out as a guest. You are not required to register to purchase products from us. However, registering makes it easy for you to check the status of your orders.
If for any reason you are not satisfied with the coffee you receive, we will replace the coffee free of charge. Use the Customer Care Form or call 1-800-288-1271 between 9:00 am and 4:30 pm Pacific Standard Time, Monday through Friday. We'll send it out right away and cover shipping.
You may return most new, unopened items within 14 days of delivery for a full refund. Use the Customer Care Form to begin the process. After we receive the returned products, you can generally expect a refund to your payment method in about 3-5 business days.
We will replace most damaged items with the exact same item you ordered within 14 days of delivery. Please use the Customer Care Form or contact us as soon as possible to set up a return authorization.
Coffee Makers, Espresso Makers, Grinders, Electric Equipment
Most of the equipment we sell, including Nuova Simonelli, are covered by the manufacturer's warranty. For these products please contact the manufacturer if you believe the item is not functioning properly.
Nuova Simonelli Service @ http://www.nuovasimonelliusa.com/service.html